Some of the things Connect Concierge can help you with:
We want you to get the most out of your Medicare plan. When you have questions about your benefits or need help getting things done, call Connect Concierge!
Call 877-344-7364 (TTY: 711), 8 a.m. to 8 p.m., seven days a week.
Using and Understanding Your Benefits
Get answers to your general benefits questions.
Learn about dental and vision care benefits.*
Check your over-the-counter drug benefit balance.*
Help schedule non-emergency transportation when you have Medicaid.*
Managing Your Care
Pick a primary care doctor who’s in your network and meets your needs.
Choose a specialist in your plan’s network.
Find an in-network hospital.
Schedule doctors’ appointments for wellness visits, flu shots, specialists, and more.
Coordinate prior approvals and referrals
(if required).
Support Services
Connect with English, Spanish, or Chinese concierge advocates. Access language services in any other language you require.
Register on the secure member portal to view benefits and claims information, and to print your member ID card.
Register for Member Rewards Program where you earn reward cards for getting certain health services**
Update your home or email address.
*Not all members are eligible.
**For certain plans and you must agree to terms and conditions